Warranty, Return & Refund Policy

Warranty Policy

B-ONE provides 6 months warranty for boards and 3 months warranty for parts (*when customers buy the parts separately) which starts from the day the package is delivered to customers. 

Your electric skateboards are covered by a 6-month manufacturer’s warranty. 

All defects caused by the skateboard itself, such as the motor does not work, the ESC cannot be paired with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.

Warranty parts Include:

  1. Deck
  2. ESC
  3. Remote
  4. Motor
  5. Battery
  6. Charger

Please kindly be reminded your pictures or test video and order number is a must for us to arrange accessory replacement under warranty.

The following are not covered by the warranty:

1. Warranty does not cover easy-broken parts: Damage as a result of abuse, misuse, neglect, negligence, accident or exposure to water is not covered. Modification of components and/or tampering with the electronics voids the warranty.  Items like wheels, belts, grip tapes and bearings, are excluded from warranty and are available for purchase through our website.

2. The warranty excludes the damage caused by artificial damage, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.

3. The waterproof level of the B-ONE skateboard is IP56, which can prevent sputtering water and dust under normal conditions. Water-resistant means that our boards won’t let water in. easily. So if you drive on a wet road your board should not break. But if you skate over puddles or even submerge your board in the water. There is a high likelihood that water will get to electric parts. It is also pretty dangerous when you are riding in the rain, especially for accelerating, braking, or turning. The internal accessories are not waterproof, and the battery label will show red if water enters.

4. As shipping and importing a B-ONE board from overseas back to China is much more costly, we don't provide returns for B-ONE boards delivered.

5. Warranty does not include resending a new skateboard, we only provide a replacement for broken parts.

 

Returns

As shipping and importing a B-ONE board from overseas back to China is much more costly, we don't provide returns for B-ONE boards delivered.

Refund

1. Generally, you can cancel your order and get a refund only when the products are not shipped yet.

2. You need to email pre-sale@boneeboard.com  and we will refund you within 3 workdays.

Item can't be cancelled if it is shipped.

3. Cancel order Fee. 

  • Pay with PayPal

You can get a refund within 1~3 business days, if you cancel the order before we ship it out. Also the cancel will cost some commission charges from PayPal , the fee is 4.4%. For example ,your order total$1000, then the fee is $1000*4.4%=$44, then we will refund you $1000-$44=$956. This is not charged by us ,it is charged by the PayPal.

  • Pay with credit card or local bank card or other payments

You can get a full refund within 1~3 business days, if you cancel the order before we ship it out.


Once the board is shipped out if there is any issue with the product you received. Please contact us for customer service and we will solve your problem in the shortest time. In this case, please offer us the detailed pictures and videos so that our customer service team can transfer it to our engineering team and fix the problems as quickly as we can. Thanks!

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