FAQ & Payments Metheds

Payment methods

We accept Paypal,Visa, Mastercard, Bank Card payments.

Notes

（You can pay with paypal, and pay with debit card or credit card ect.）

FAQ

1.   How can I apply my coupon code to my order?

On the checkout page, fill in your discount code and click Apply.

2.   Can I do any adjustment to my order after the I finish the payment?

You must send an email to communicate within 24 hours. because usually the day before’s order is on next day produced  . Please Contact pre-sale@boneeboard.com

3. How do i cancel my order?

 You may email us before we ship the order(tracking provided). Then we can process a refund.The cancel might cost some fee, details check on our refund policy But once the order shipped, we cannot call back the shipment, that's why we cannot cancel the order. Normally we will process the order within 3 business days.

 4. What would I do if I have quality issue with the products?

Please provide us with relevant information such as the order number and contact phone address. It is best to send relevant videos and pictures. We will determine the quality of the product as soon as possible, send spare parts and give instructions on how to replace and repair. Please Contact after-sale@boneeboard.com 

OR Via facebook message

5. How can I add a note with my order?

You could add the note at the cart

6. How long could I get my items? and Do I need to pay import tax?

 You could check on the shipping time & import tax.